Privacy Policy

OSM Pro (One Stop Maintenance Pro), operated by OSM-ONESTOPMAINTENANCEPRO CORP. ("OSM Pro," "we," "us," or "our"), respects your privacy. This policy explains what personal information we collect through osmpro.ca and our quote/booking process, how we use it, and the choices you have. We are based in Guelph, Ontario, and handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you request a free quote, contact us, or book a service, we may collect:

• Contact details: name, phone number, email address, and service/property address
• Service information: the service you're requesting, property details, and any notes you provide in your message
• Marketing attribution: how you heard about us (e.g. Instagram, Google Search, referral), if you tell us
• Technical data: standard website analytics such as pages visited and general location, collected automatically when you browse the site

We do not knowingly collect payment card numbers or other sensitive financial account information through this website.

How We Use Your Information

• To respond to quote requests and provide estimates
• To schedule, deliver, and follow up on services
• To send appointment reminders, invoices, and service-related updates
• To improve our website and understand which services and areas are in demand
• With your consent, to send occasional promotions or seasonal offers

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

How We Share Information

We may share information with trusted service providers who help us run our business — for example, scheduling, invoicing, or email tools — solely to help us deliver our services to you. These providers are only permitted to use your information as needed to provide those services. We may also disclose information if required by law.

Cookies & Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings; this may affect some site functionality.

Data Retention

We keep personal information only as long as needed to provide our services, maintain business records, and meet legal or tax obligations, after which it is securely deleted or anonymized.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or withdraw consent to marketing communications at any time. To make a request, contact us using the details below.

Security

We take reasonable administrative and technical precautions to protect your information from loss, misuse, or unauthorized access. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Children's Privacy

Our services and website are intended for adults and property owners/managers. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date above will reflect the most recent revision.

Contact Us

If you have questions about this privacy policy or how we handle your information, reach out:

• Email: inquiry@osmpro.ca
• Phone: (236) 205-6464
• OSM-ONESTOPMAINTENANCEPRO CORP., Guelph, Ontario, N1E 7B5